Claims experience
Share how the provider handled a claim, communication, documents, timing, or payout process.
Review guidelines
How to Write Helpful Insurance Reviews on CoverageGrader
CoverageGrader reviews should help people compare insurance providers using honest, specific, and useful customer experiences.
What to include
A useful review explains the experience behind the rating.
You do not need to write a long review. A clear, honest explanation of what happened can help visitors understand the provider better.
Customer service
Describe whether support, agents, adjusters, or representatives were helpful and responsive.
Coverage value
Explain whether the policy felt worth the price based on the protection and service received.
Pricing clarity
Mention whether premiums, renewals, deductibles, fees, or changes were easy to understand.
Recommendation
Say whether you would recommend the provider and briefly explain why or why not.
Written details
Add context that helps explain your star ratings without sharing sensitive personal information.
What not to include
Some information should stay out of public reviews.
To keep reviews safe and useful, CoverageGrader may hold or remove submissions that include private data, abusive content, spam, or unrelated claims.
1
Private personal information
Do not include phone numbers, addresses, emails, birth dates, account details, or contact information.
2
Policy or claim numbers
Keep policy numbers, claim numbers, payment details, and private documents out of the review.
3
Threats or abusive language
Strong opinions are fine, but threats, harassment, hate speech, or personal attacks may be removed.
4
Spam or fake reviews
Reviews should come from real experiences, not marketing, duplicate submissions, or fake activity.
Moderation rules
Why a review may be approved, edited, held, or removed.
Approved reviews
Reviews that are relevant, respectful, and based on real insurance experiences may be approved.
Held reviews
A review may be held if it needs closer review for privacy, spam, duplicate content, or unclear details.
Edited for safety
Private details may be removed or redacted before a review appears publicly.
Removed reviews
Reviews may be removed for spam, fake content, abusive language, threats, or unrelated material.
Ratings impact grades
Only approved star ratings should affect category scores and public provider grades.
Grades can update
Provider grades may change as more approved reviews are collected over time.
Reviews help with research, but they are not insurance advice.
CoverageGrader organizes customer experiences and review-based scores. Visitors should still compare policy terms, coverage limits, exclusions, deductibles, pricing, and personal needs before choosing insurance.
Review guideline FAQ
Common questions about review rules.
Can I write about a bad claim experience?
Yes. Be specific and factual, but do not include private claim numbers, personal contact details, or abusive language.
Can providers pay to remove reviews?
Provider grades and reviews should not be changed based on payment. Reviews should be moderated based on guidelines.
Do written reviews affect grades?
Star ratings are used for scoring, while written reviews provide context behind the rating.
Why was my review not posted?
It may have contained private information, unrelated content, spam, duplicate text, or content that needed moderation.